#blog It’s quality inspection time where a secret shopper keeps everyone on their toes at all times looking for known guest hints and signals indicating they are on the premises and we are being tested. Oh the pressure!
I walked in out-of-uniform this morning. I was very presentable, just slightly out of uniform. It was way too early for management to greet me at the door with a frowny face so I was there a few hours before anyone noticed.
The Cuban who hired me walked in first (I only have to deal with 2 of them) and before he could say anything I explained my appearance. I REALLY had a good excuse and apologized. Because that is what a good employee does. He wasn’t happy but he understood.
MizCher(dont-call-me-Michelle-my-name-is-MizCher)* waltzed in around 12:45 because she is very high maintenance. She used to stay IN the hotel and one time I called her because my relief did not show up and it was 2 hours—her low maintenance routine?-before she “appeared”. She is currently on a Paleo diet and walks around with a shaker of liquid grass all day. Either the grass or the mud. There is a brown one too that she drinks. Truthfully, she is sharp with me because I started it. I can keep up with her snideness. It’s a pleasure game now. We are officially “Catty” with each other. Pass the meow-mix.
MC: I see we decided to nix the blazer and go all black today. ME: I had an iron mishap. I burned a shirt. I need a new iron. MC: (As if I am an idiot) There is this thing that I try with a wet washcloth and the 2nd shirt? Just put them in the dryer and the wrinkles come out enough to be presentable. ME: Oh yeah. I know all about household tricks like that. You don’t have to tell me. I don’t own a back-up iron nor a clothes dryer and I had 20 minutes to get to work. I’ve already talked to [The Cuban] and he understood.
Please keep in mind this is the same person responsible for replacing my name tag (WHICH PUTS ME OUT OF COMPLIANCE) for two damn weeks. I finally got it today. It finally shows my full name. And she is talking to me? Seriously. She’s pegged a professional slacker based on the general observations I make. The hell she does all day no one knows and the employees have asked each other. She had to sit down for 10 minutes and play with a label maker. She follows through with very little I’ve noticed so it was no surprise to me.
This is part of my punishment and the straightening-up of me and the day shift and excuse me 7a-4p is NINE hours on my feet. Dealing with those two clowns all day. The Cuban is tough in his own way. But remember he’s the one who has the faith so he’s dead on. I had personally received some good feedback from guest surveys and that helped too. You know, being awesome on the job. Don’t make me break out the streetsweeper speech.
THE BEST THING THAT HAPPENED TODAY: An older gal came in looking for our brand hotel but about 2 hours south. She looked at my
name and asked if I was from Sochi. HA!
I grinned and said no, why? She said my named looked Russian. Smiling big “REALLY?! BECAUSE I HAVE THIS FASCINATION FOR MATRYOSHKA THAT I CANNOT EXPLAIN!” She grinned and said she just bought a few for her grandchildren! I told her she was close. I am told Hungarian. Close. She agreed.
After so long on my feet one of the things I do is I force myself to sit down for fifteen minutes when I get home. Today I did this. A day in the life. 11-Feb-2014
*names have been slightly changed for google search purposes.